Many users have reported this and it has helped them solve the problem. move them to another drive or just to another folder. In this case, you need to change the path to the files, i.e. In some cases, the problem may be related to the specified path to the video or audio files. Solution 3: Move the files to another location or rename them Note that the AppData folder is hidden by default, so make sure it is not visible.Ģ.) If you are using a Mac, go to /Users//Library/Application Support/Adobe/Common.ģ.) Delete the files, and then start Adobe Premiere Pro.Ĥ.) If you have trouble finding the above path, you can also just go to Preferences and then to the Media Cache tab.
Clear cache premiere pro mac how to#
Here’s how to delete the files :ġ.) Close Adobe Premiere Pro and go to the Users\\AppData\Roaming\Adobe\Common directory. These saved versions are called media cache files. When you import video or audio files into Adobe Premiere, the program saves versions of those files that you can quickly access again for better performance. Solution 2: Clear the media file cacheĪnother option is to clear the media cache and then try to import the files. See this link for a list of supported video file formats. Likewise, you need to change the format of the video file, which is pretty easy.
Clear cache premiere pro mac movie#
In this case, you need to re-encode the movie to a newer/modern codec.Īlso, if the video file format is not supported by Adobe, you will not be able to import the file. Some codecs are not supported by Adobe Premiere, for example, support for the QuickTime codec has been removed by Adobe. The first thing to do when you see an error message is to check if the video format and codec are supported by Adobe. How to fix the error? Solution 1: Check the format and codec of the video file Some characters in the file name may be causing the problem. In some cases, the video file name may also cause a problem. So make sure that the program is activated and that you are logged into your Creative Cloud account.
Thus, if the video you’re trying to import isn’t supported by the application, you’ll end up getting an error message.Īccording to Adobe, activation issues can sometimes interfere with some of the importer’s functions.
In this case, you must change the video file codec.Īdobe Premiere is quite generous with its video file format, but for obvious reasons, it doesn’t support all video file formats. If the codec is not supported in Adobe Premiere Pro, you will not be able to import it to the timeline. What is the reason for the “Importer reported a generic error” in Adobe Premiere?Īll video capture devices use different codecs. What are common errors in Premiere Pro?.How do I fix the file import error in Premiere Pro?.Solution 3: Move the files to another location or rename them.Solution 1: Check the format and codec of the video file.What is the reason for the “Importer reported a generic error” in Adobe Premiere?.
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